Abel & Cole
Abel & Cole delivers boxes of organic food to homes in the South East. When they started working with Happy in 2004 they had sales of £4 million and 60 staff. Thanks to tremendous customer service, their sales have risen in 3 years to over £25 million and their staff to over 300. Happy People was a key partner during that time, providing training, coaching and consultancy.
“It was about getting the foundations right”, says Ella. “It started with making sure we had a great understanding of what good management looked like. You created a programme for us that was completely geared around what we needed.”
“You gave us tools that simply made life easier, sharing a lot of practical approaches. For instance, our recruitment process was transformed, making it faster, more reliable and really enjoyable. Now we get people involved and test people in what they will do in the job. Since we have introduced this process with your support, every person we have recruited has been successful in their role.”
“The management training was key. It inspired people, giving people a sense of pride in themselves as managers. It transformed the job from a task and a responsibility to a source of pride and a vocation. Without Happy, the growth of the last three years would have involved a lot more stress and less success.”
Ella Heeks, Managing Director 1998-2007